Terms & conditions

Please ensure you have read, understood and accepted the conditions of booking before you submit a booking. By placing a booking, you will be deemed to have read, understood and accepted them, therefore entering into a contract.

To make a booking please complete the online booking form or call 0203 974 6950.

Once payment has been processed you will receive a booking email from us, your booking is then classed as a confirmed booking and post a 14-day cooling off period the terms and conditions below apply.

Cancellation charges apply should you decide to cancel, all courses become non-transferable, cancellable or refundable when there are 14 days or less to the course date.

Methods of Payment

Payment of the course fees must be made in advance and can be made via debit or credit card online or over the phone.

All payments quoted are inclusive of VAT unless otherwise stated, which is applicable at the standard rate.

Rescheduling & Cancellation:

We would like to offer the “cooling off period” as is your right as a consumer, therefore should you need to use this “cooling off period” to cancel or amend your booking, please put this into writing within 14 days of the date of booking to info@wrenhealthcare.co.uk All cancellations must be acknowledged in writing by Wren Healthcare.  Please note that if you do not cancel in writing and/or do not attend, fees already paid will not be refunded or transferable and any outstanding invoices will still be due.

In order for Wren Healthcare to continue offering high quality training at a low cost fee, any cancellations made outside of the 14 day cooling off period, a charge of 100% order value will be made payable to Wren Healthcare. .

If a cancellation or amendment is made within 14 days prior to the course date (irrespective of when the course was booked), a charge of 100% order value will be made payable to Wren Healthcare.

In the event that Wren Healthcare needs to reschedule a public training course, at least 14 days’ notice will be given and a new date will be provided and delegates will be transferred to the new date at no further cost. If the new date offered is not suitable, then the place/s may be transferred to an alternative course within the same public course location.

Wren Healthcare reserve the right to at any time to change the date of a public course or to cancel it altogether if they deem it necessary for any reason or cause beyond the control of Wren Healthcare, such as adverse weather conditions, tutor illness, road traffic accidents etc. An alternative date will be provided at the earliest opportunity at no further cost.

It is the responsibility of the delegates attending the Public Courses to ensure adequate travel time to the venue is considered in case of traffic delays, accidents, adverse weather conditions, etc. Delegates who arrive late to a public course may be informed by the tutor that they cannot attend the remainder of the session as they have missed vital information from the beginning of the session. In this instance, the place secured is still payable in full inclusive of VAT as per the Invoice and payment terms.

If you wish to cancel a booking you must give at least 14 days notice via email to info@wrenhealthcare.co.uk or alternatively call us on 0203 974 6950. We can accommodate name changes on the booking, but please inform us as soon as possible. If your booking is not cancelled within the 14 day notice period you will not be eligible for a refund.

Cancellation fees will apply once the booking has been processed and 14 day cooling off period has passed.
• Cancellations within 14 days of the training start date will be charged the full course fee.
• No shows on the day without any notice will be classed as cancelling on the day.



How to Contact Us

Questions, comments and requests regarding our terms & conditions are welcomed and should be addressed to Wren Healthcare Ltd, Innovation House, Innovation Way, Sandwich, Kent, CT13 9FD


0203 9746950

Wren Healthcare Team